At Coventry Wholesale we make every effort to make ordering and payment as easy as possible.  For your convenience, we accept payment through Visa, Mastercard, American Express, Discover, and Paypal.  Orders are processed just as soon as full payment has been received.

We are unable to offer any net terms to our customers through our website. We encourage you to explore other financing options such as PayPal’s easy to use credit options or visit our Faire shop.

In order to better serve you and streamline our order fulfillment, Coventry Wholesale has a $100 minimum order.  If you place an order under $100, we will contact you via email or phone to help you select the perfect product combos to reach the shipping requirements.  If you have any questions, please contact the Coventry Wholesale Customer Care line at 1-800-810-3837 or email us at orders@coventrycreations.com.

In order to best serve our customers, we do not add any additional handling fees.  Shipping costs are strictly calculated based on the weight of the items you have purchased.

We use UPS Ground Service as our primary shipping method.  U.S. Ground Services take roughly 2-6 business days from coast-to-coast.  Of course, we are unable to control shipping times once the product leaves our hands.  Holidays and weather affect UPS and we keep you up to date by providing you with the tracking number with your invoice.  Please see www.ups.com for their complete shipping policies.  

Please review your shipping information.  Coventry Wholesale is not responsible for shipping costs on rerouted packages.

We make every effort to process your order as quickly as possible.  Coventry Wholesale is open during normal business hours, Monday through Friday, 9-5 EST.  Orders received before 10 AM will begin processing the same day.  Orders received after 10 AM will begin processing on the next business day.  Our estimated processing time is 2-5 business days.  We do not ship on holidays.  

At Coventry, we handcraft our products. Our estimated processing time is 2-5 business days.  We want to get your candles out as fast as we can, but we have to balance that with lunar based production, holidays, and weather conditions that affect shipping.  Our Coventry Wholesale Customer Care team will contact you if the order will take a longer than normal.

If an item is unavailable when your order ships, we will backorder it for you and ship it to you as soon as it’s available with no additional shipping costs.   All backordered items are clearly marked on your invoice and get first priority when the item becomes available.  If you have any questions on your backorder,  contact our Coventry Wholesale Customer Care line at 1-800-810-3837 or email us atorders@coventrycreations.com.

At Coventry Wholesale we are dedicated to shipping quality.  Each package is packed carefully and double counted with care to ensure the greatest quality and accuracy.  To guarantee our dedication to quality shipping, items must be reported as missing or damaged within 5 days of receipt of your order to be immediately be replaced.  We cannot honor our replacement on lost or damaged items in shipping after 5 business days.

Coventry wants you to stock products that sell for you. If you have product that is not selling and getting dusty, you can exchange that product for one that is a better fit for your store. Returned products must be returned 12 months from purchase.

Discontinued and limited edition candles are not included in the "No Dust" exchange policy.

Goods must be exchanged for other Coventry products. We do not issue cash, check, or credit card refunds. Shipping costs are non-refundable. All exchanges are subject to the discretion of Coventry Creations staff. Damaged, discontinued, or otherwise unacceptable merchandise will not be credited.

Goods must be in saleable condition. Please keep this in mind when packaging goods for return shipment. If you need guidance in packaging please notify us before shipping. Mail returns, at your cost, to Coventry Creations 930 E.
Lewiston Ave Ferndale, MI 48220. Fax or email us a list of items to be returned for exchange at 248-546-8480 or orders@coventrycreations.com for an RMA (return merchandise authorization) number.

Picture this, a box of candles travels in a hot truck from the factory to a scorching warehouse where it sits for the weekend.  What is the likelihood that the box will make it to its destination without the candles melting?  The answer is slim to none.  This isn’t the first time Mother Nature has turned up the heat.  Here’s what it means for you:

- No shipments on Fridays during the hottest months.

- Only local shipping on Thursdays.

- Long distance orders MUST ship on Mondays. 

UPS holds orders when you are closed, so please contact the Coventry Wholesale Customer Care team if your shop is closed on a weekday. We can factor that into our shipping schedule and keep your order out of the barn!